• Refund Policy

    We want you to be happy with your purchase at Artful-crafting.com.

    You may return most un-opened, un-used, non-downloadable product still in its original packaging within 10 days of purchase for a customer credit or refund. Carefully pack the product(s) to avoid damage in transit.We do not exchange items because additional shipping costs are required.  The original shipping charge as well as the return shipping cost is non-refundable.

    Non-packaged stickers, washi tape, other non-packaged items and special orders are non-returnable. Papers and cardstocks sold by the sheet are not returnable.  Products that have been opened or used do not qualify for return.

    We reserve the right to charge a 20% restocking fee on all returns. Returns are processed within 7 business days of receipt at artful Crafting.. All returned items must be received by Artful crafting in the same condition as when the items left our premises. We do not offer a product exchange program.  Please place a new order for any newly desired items.

    Claims for damaged products must be made within 7 days of receipt. If you receive an item in damaged condition, please save all packaging and contact us by email info@artful-crafting.com or by phone 03018662299.